Refund Policy

At Urban Bite Box Enterprise, we take pride in the quality of our cookies and strive to ensure each batch meets our high standards. However, due to the nature of our products, all goods sold are non-refundable.

We understand exceptional circumstances may arise. If you have concerns about the quality of your cookies or issues with your order, please contact us within 48 hours of receiving your package. While we cannot accept returns or offer refunds for cookies, we are committed to resolving any issues promptly to ensure your satisfaction.

Please note, we cannot be held responsible for damage or loss caused by third-party courier services. Your satisfaction remains our top priority, and we are here to assist with any questions or concerns regarding your order.

Thank you for choosing Urban Bite Box Enterprise for your cookie needs.